Shipping Policy

Shipping and Handling:
We offer FREE Shipping on all orders within UK.

Processing time: 1 business day

Delivery time: 3-8 business days

Generally all items are shipped via DPD, DX or Royal Mail.   First Class or UPS recorded postage we aim for 1-3 working days although products that are dispatched directly from the manufacturer may take longer (we will advise on delivery date)

VAT is included.

We dispatch Monday – Friday.

If delivery is attempted 3 times by our carriers, and delivery has failed, the goods will be returned to us, and an additional charge will apply for re-delivery.

PLEASE CHECK YOUR DELIVERY
It is ALWAYS best to sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received okay.

If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED or if the package is damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED.

If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made.

By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED you must notify us by telephone within 14 days of the original delivery date.

If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our Carrier.

The more information we have ensures we maintain our delivery schedule, and your expectations. Some rural deliveries will be sent via Royal Mail as this is the most effective method of delivery.

Items damaged or lost in transit:
In the unlikely event your item is damaged or lost in transit please let us know as soon as possible. We will start an investigation with the courier and will arrange a swift resolution. Please allow up to 72 hours for the investigation to complete.

If you have any further questions, please contact our customer services at:

Our sales line is open 9am-5pm (Mon – Fri). We are closed on bank holidays